Phoenix Bikes Volunteer Handbook

Cover Page_Volunteer Handbook

This handbook provides a simple framework for the various volunteer activities and how to get involved with Phoenix Bikes. If you’ve been waiting to volunteer, now is the time to jump in. We need you! Fix bikes, mentor youth, help with outreach, fundraising, support, and more…You are a critical part of our team!

What we do:

Phoenix Bikes educates youth, promotes bicycling, and builds community. Our primary program is our youth Earn-a-Bike program during which local youth, ages 12-17, learn the basics of bike repair, practice their skills on a bike to give to a community member in need, and then earn a bike for themselves. 

How we do it:

Phoenix Bikes has two primary operations – one as a retail bike shop and the other as a youth development education program – both make up our commitment to the economic, social, and environmental health of the DC Metro region.

Who Can Volunteer and How Can You Help?

Anyone! All volunteers who want to work with us must submit a Volunteer Application and Consent to a Background/Security Check to Arlington County’s Department of Parks, Recreation & Cultural Resources. It’s fast and easy and once approved by the County, you will receive an email from a Phoenix Bikes volunteer or staff person inviting you to join our Google group email listserv.

Volunteer Orientation

New and current volunteers are invited to participate in a volunteer orientation that will introduce you to our staff and youth, our shop and policies, and how you can help.  Orientations are held at the shop on the first Tuesday of every month from 6-7pm.

Volunteer Opportunities with Phoenix Bikes

Saturday Ride MarshalsRide excursions happen every Saturday and include locations such as museum excursions, dirt rides in the woods, explorations on the region’s paths, and more. Volunteers need to be comfortable on a bike, but don’t need to be experts—just be ready to have fun!

  • Requirements: Comfortable on a bike, work well managing groups
  • Point of contact: Maddie Stein (
  • Desired Schedule: Saturdays, 11:00AM – 2:30 PM (Check with us before joining, as some rides leave earlier or end later!)

Shop Volunteers – This is a chance for you to get your hands greasy, help out the shop, and learn something along the way. Volunteer projects include stripping bikes, sorting parts, cleaning bikes, and fixing up donated bikes. All skill levels are welcome and volunteers are paired together or work independently under the direction of an experienced volunteer or staff person.

  • Requirements: Willingness to get greasy and learn
  • Point of contact: Edoardo Buenaobra (
  • Desired Schedule: Tuesdays, 6:00 – 9:00 PM (weekly Volunteer Night, other days/times can be accommodated)

Grant Writer – Phoenix works with foundations and public agencies to enrich and expand our biking and education programs. If you have experience with grant writing and/or program development, your help can have a significant impact!

  • Requirements: Strong writing skills and prior experience with grant writing is a plus!
  • Point of contact: Meg Rapelye-Goguen (
  • Desired Schedule: Flexible

Ongoing Support – Ongoing help is needed to coordinate and facilitate our community events, including our fundraiser, community events, and more. We are especially in need of translators, mechanics, and anyone able to help with transportation of bikes and equipment. If you’re interested in helping, let us know how and we’ll keep you updated as events get scheduled.

  • Requirements: Willingness to travel to events, help with set-up, event logistics, etc.
  • Point of contact: Raymond Duran (
  • Desired Schedule: Flexible

Volunteer Scheduling

In order to help us coordinate schedules to best fit volunteer needs, as well as our own, we make an effort to recruit and schedule volunteers well ahead of event dates. Please contact the appropriate above points-of-contact if you are interested in helping.

Also, it is important that we are able to track and report how many volunteer hours are being donated to Phoenix Bikes. If you are helping at an event, be sure to sign in and, if applicable, out. At the shop, a computer log-in is available for volunteers to track their hours.  New volunteers can be quickly added to the volunteer tracker. At events, ask a Phoenix Bikes staff person or another volunteer where to sign in.

Volunteer Guidelines & Shop Policies

It is important that volunteers are aware of and follow the below guidelines and shop policies. You may not end up dealing with all these aspects of the shop and program, but we want our education space and experience to be understandable to participants as well as customers. Guidelines and policies include:

  • Volunteers may not drink alcohol, smoke, or engage in violent or aggressive behavior while involved in Phoenix Bikes sponsored activities.
  • Volunteer must agree to treat everybody (students, staff, volunteers, and customers) at Phoenix Bikes with respect and kindness.
  • Volunteers must use appropriate language at the shop and at any Phoenix Bikes event.
  • Volunteers must agree to put tools away and to leave the shop in better condition than before activities were started.
  • Lastly, all volunteers must wear a helmet during any Phoenix Bikes ride or biking event sponsored by Phoenix Bikes.

Ending your Volunteer Service

You may resign from your volunteer service or our volunteer listserv at any time with Phoenix Bikes, but please just notify us!